Shipping policy

Live Arrival Guarantee

We stand behind the health of every fish we ship. If a fish arrives dead on arrival (DOA), we will refund the full purchase price of the affected fish. Livestock orders must use next-day shipping.

How to Make a DOA Claim

1. Contact us within 1 hour of delivery, as confirmed by the carrier’s tracking.
2. Include clear photos or video of the fish still in the original, unopened shipping bag.
3. Send your claim through our contact page or by email, and include your order number.

Eligibility and Exclusions

• Claims received more than 1 hour after delivery cannot be accepted.
• Photos of fish removed from the shipping bag cannot be accepted.
• The package must be received on the first delivery attempt. If delivery is delayed because no one was available to receive it, or the package is held for pickup, the guarantee is void.
• Refunds are issued to the original payment method. Shipping charges are non-refundable.